From inquiry to quotation
An inquiry starts a discussion; it does not reserve production capacity or create an order. After reviewing the requested product, configuration, quantity, project context and destination, NeoEngress may issue a written quotation. The quotation states the proposed scope, price, payment stages, estimated schedule and delivery arrangement. It is an invitation to proceed on those stated terms, not itself an accepted order.
The usual process is for the customer to confirm in writing that it wishes to proceed and request an invoice for the initial payment. NeoEngress then issues the invoice and, after receiving the stated payment, sends written Order Confirmation. Other order workflows may be agreed in writing. The applicable Order Documents determine when an order is formed.
Purchase orders and authority
A customer purchase order may be used for administrative processing and reference. Terms printed or linked on a purchase order do not alter the quotation or any applicable Sales Terms unless NeoEngress expressly accepts the change in a written record. A person placing an order confirms authority to act for the customer. Any agreed Sales Terms set out the applicable precedence and acceptance language.
Payment stages and amount due
Payment is typically arranged in two stages: an initial production payment and the remaining balance before the completed shipment is released for shipping or pickup. The quotation and invoice state the actual amount or percentage, currency, due date, accepted method and any charges assigned to either party. The percentage is not fixed across all orders and may differ where the agreed scope requires substantial upfront investment.
The initial payment is credited toward the order price. Cancellation accounting is governed by the Sales Terms and applicable law; the payment is not described here as an automatic penalty or universally non-refundable deposit. Complete payment-card credentials and banking passwords must not be sent by ordinary email.
Build-to-order timing and changes
Products are made to order. Their schedule may depend on customer approvals and information, supplier fabrication, batch assembly, order-specific work, packing and transport arrangements. The quotation provides the estimated schedule and any key assumptions. It is not an unconditional delivery guarantee unless expressly stated as such.
If the customer changes the scope after order formation, both parties document the change, any price or schedule effect and the resulting technical scope before the changed work begins. Customer delays, late approvals, supply interruption and other stated dependencies may affect timing. Customers may ask NeoEngress for schedule updates.
Delivery terms and allocation
Delivery arrangements are set out in the quotation and Order Documents. If the parties use an Incoterms® rule, those documents identify its rule, named place, and edition.
NeoEngress may coordinate international transport through freight partners. The quotation and Order Documents set out the delivery arrangements and scope for each order.
Customer readiness and receipt
Customers should notify NeoEngress of changes to the agreed destination or receiving arrangements before shipment. Any site preparation and receipt responsibilities follow the Order Documents.
At delivery, the customer should check the package for visible damage and record it with the carrier where possible. NeoEngress should be notified promptly of apparent transit damage, shortage or a delivery discrepancy; packaging and records should be retained where practical. Prompt reporting helps investigate the shipment and coordinate with the carrier. For all returns, written instructions should be obtained first; see Returns and Refunds.
Related policies
See Website Terms, Product Policy, Returns and Refunds, and any Product Sales Terms agreed for the order.