Intended application
Unless the accepted Order Documents expressly state otherwise, simulated seats, cockpit structures, control supports and related hardware are intended for ground-based simulation, training, research, demonstration, display or entertainment. They are not represented as airworthy aircraft components, approved for operational aircraft installation, or capable of live ejection or pyrotechnic operation. A simulated function or resemblance to an aircraft system does not establish operational equivalence.
What the order includes
The accepted quotation and listed scope identify the Products, selected configuration, quantity and any included services. Only those identified items and functions are included. Photographs, videos and diagrams may show a customer configuration, integrated cockpit or reference environment containing third-party seats, panels, avionics, controls, displays, computers, software, adapters or surrounding systems that are not included in the quoted package. Reference imagery illustrates context; it is not a bill of materials or a promise of turnkey integration.
If a named component, interface, function or document is material to a purchasing decision, written confirmation should be requested and the item listed in the quotation before proceeding. A website image or general description does not add it to an order.
Installation and operating conditions
The Product should be installed, operated, and maintained according to its supplied instructions and accepted configuration. Supporting structure, power, and operating conditions must be suitable for the Product. When the Product is incorporated into a larger simulator, the customer or system integrator is responsible for assessing the combined installation, subject to any duty applicable law places on NeoEngress. Documented operating limits must be observed.
Moving parts and physical hazards
Moving or adjustable mechanisms may present pinch, crush, shear, entanglement or stored-energy hazards. Hands, clothing and loose objects must be kept clear during movement. Guards, interlocks, supervision and restricted access should be used where provided or required by the manual. A Product must not be operated when a required guard is removed, a warning is obscured, or a known fault makes operation unsafe.
Product labels identify immediate hazards at the equipment; the manual provides fuller instructions, hazard locations and safe-use procedures. Labels do not replace training, installation review or a risk assessment for the complete simulator. This notice is not a complete hazard analysis for every possible customer installation.
Customer integration, third-party equipment and modifications
Customer-selected controls, panels, avionics, adapters, software and structural modifications can affect fit, loads, clearances, stability, electrical behavior and safety. Compatibility is limited to interfaces and conditions expressly identified in the accepted scope; a product name or aircraft reference is not a blanket compatibility statement. The customer or system integrator is responsible for evaluating third-party equipment and the combined system, except for a specific duty that applicable law places on NeoEngress.
NeoEngress is responsible for interface dimensions or performance only where they are expressly listed as a deliverable or requirement in the Order Documents. Critical interface needs should be raised before ordering. A drawing, adapter, cutout, control, panel or integration service is supplied only if the quotation says so. Customer modifications do not remove a legal duty that remains with NeoEngress, but damage or failure caused by a modification may affect the available remedy where law permits.
Regulatory status and conformity scope
Regulatory obligations depend on the Product, configuration, destination, intended use and how it is combined with other equipment. A declaration, test, marking, or certification is included only if expressly listed in the Order Documents. No airworthiness approval, aircraft-manufacturer endorsement, CE marking, UL certification, FCC authorization or other regulatory approval is represented unless the Order Documents expressly identify it and the basis for that representation.
NeoEngress does not undertake to obtain approvals for the customer's complete simulator unless that work is separately agreed in writing. The customer or system integrator must assess obligations applying to the larger system and its intended operation. This allocation does not transfer, waive or disclaim any manufacturer, importer, seller or other duty that applicable law places on NeoEngress.
NeoEngress offers a 12-month commercial warranty from delivery. Its scope and terms are set out in the accepted Order Documents. This warranty does not limit rights that applicable law makes mandatory.
Information and materials supplied by customers
Only information and materials that the sender is legally authorized to disclose and use should be provided. Submissions must not include classified, export-controlled, controlled unclassified, security- or access-restricted, or other information subject to special handling, access, export, disclosure or safeguarding requirements, including another party's confidential or proprietary information. NeoEngress is not authorized or equipped to accept or process such material. If the suitability of information for sharing is uncertain, the material must not be submitted. Any lawful alternative for communicating the requirement must be discussed with NeoEngress in advance.
Customer-provided specifications, drawings or interface definitions become controlling only if the accepted Order Documents identify them as such. The customer is responsible for its authority to provide them. NeoEngress may decline instructions or materials that raise legal, safety, security or feasibility concerns.
Manuals, labels and questions
The Product-specific manual, labels and accepted Order Documents should be read together. If they conflict or leave a material safety or scope question unresolved, the affected operation should stop. The question should be raised with NeoEngress through the email address on the Contact page, and a definitive answer and instructions should be obtained before operation resumes. An informal assumption must not override a written safety instruction.
Related policies
See Website Terms, Payment and Shipping, Returns and Refunds, and any Limited Warranty included in the accepted Order Documents.